Bear Hill Rehab
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(781) 438-8515
Fill Out Our Satisfaction Survey
RESIDENT SATISFACTION SURVEY
Your feedback helps us improve as we continue to provide quality care for your loved one.
Name
Contact info
1. How satisfactorily did the business office/admissions personnel answer your questions regarding insurance benefits and payment issues?
Excellent
Satisfactory
Unsatisfactory
2. Did you feel that Social Services made the admission process informative?
Yes
No
Somewhat
3. How attentive is the administrative staff to any problems and/or concerns presented?
Excellent
Satisfactory
Unsatisfactory
4. How would you rate the physical surroundings i.e., grounds, resident rooms, hallways, and entryway?
Excellent
Satisfactory
Unsatisfactory
5. Is maintenance responsive to your needs?
Yes
No
Somewhat
6. How would you rate the Activity Department’s various programs?
Excellent
Satisfactory
Unsatisfactory
7. Do you feel that they are of interest to your loved one?
Yes
No
Somewhat
8. How satisfied are you with the variety of menu items offered by our dietary department?
Excellent
Satisfactory
Unsatisfactory
9. If therapy was provided (Physical, Occupational or Speech) how positive was your experience? How supportive and helpful were the staff?
Excellent
Satisfactory
Unsatisfactory
10. How would you rate the quality of care we provided to your loved one?
Excellent
Satisfactory
Unsatisfactory
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